Warranty engineers may work with many different teams to analyze the ways that warranties for services or products are offered and used
A warranty engineer is a professional who is engaged in working on company warranties or guarantees for products. These individuals will often craft elements of a warranty, or in other cases, complete different kinds of research related to customer satisfaction or existing use of warranties by a customer base. Because warranty engineers often work with complex mechanical products such as combined-cycle generators, turbines or bi-fuel engines, employers may request that these individuals hold various technical or mechanical degrees or qualifications.
Consulting on how to write a new warranty for a product is commonly the responsibility of a warranty engineer. This is only one part of a more comprehensive set of services that these professionals provide to employers. Warranty engineers may also address existing issues with warranties that have been offered in the past, or that continue to be offered to customers.
In terms of daily job duties, warranty engineers may work with many different teams to analyze the ways that warranties for services or products are offered and used. The warranty engineer may work with a launch team or product design team, or may consult with customer service departments. These professionals may also present findings to executive teams.